What to do if I have a concern?
WHAT TO DO IF YOU HAVE A CONCERN?
It is our policy at Fernvale Primary School to work in partnership with parents and the wider community. We believe that co-operation and a sense of joint purpose between School and parents will assist in ensuring open and positive relationships.
From time to time, however, parents and members of the public may express concerns or make a complaint. We take all complaints seriously and have procedures in place for dealing with them.
Where possible, complaints will be resolved informally. Where a complaint has not been resolved informally, then formal procedures as detailed in our complaints procedure may be followed.
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Action: |
Possible Resolution: |
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1st Point of Call |
Talk to your child’s class teacher after school or make an appointment to meet them. This includes any concerns around playtime and lunchtimes. |
Identify issue, discuss possible solution or what the outcome will be. This may include a time scale to ensure the matter is fully resolved or to review the situation. |
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2nd Point of Call |
If not resolved, make an appointment with the Deputy Headteacher or Headteacher. |
Discuss concerns, consider ways forward. Actions and time scales to be put in place. |
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3rd Point of Call |
We endeavour to ensure that we can support all parents with any concerns and can come to resolutions before this stage, however if you are not happy with the outcome or support you have been given. Please refer to our Complaints Policy. |
Mrs Cartledge-Splitt (Headteacher) and Ms Omar (Inclusion Manager) are available to meet with parents/carers to discuss any concerns and are on the gate most mornings although on most matters, the process shown above should resolve concerns and issues. We have an open door policy with parents and encourage you to use our school systems to work together to gain the best outcomes for your child.
Mrs Dobson (Deputy Headteacher) can also be available after school.
Thank you for your support.
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| Complaints Procedures Academies Policy-2023-2024pdf.pdf | Download |